Privacy Policy

1. Introduction

InGrounGua Music Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ingroungua.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Age and date of birth (for students under 18)
• Musical experience and goals
• Payment information (processed securely through third-party providers)
• Emergency contact information

2.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing our vocal training services
• Communicating with you about lessons, schedules, and updates
• Processing payments and managing billing
• Sending newsletters and promotional materials (with your consent)
• Improving our website and services
• Ensuring the safety and security of our students and staff
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email marketing platforms
• Website hosting services
• Analytics providers

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our students and staff.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Student records may be retained for academic and administrative purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

We take special care to protect the privacy of children under 18. For students under 18, we require parental consent before collecting personal information. Parents have the right to review, modify, or request deletion of their child's information.

9. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you believe we have breached your privacy, you may lodge a complaint with us or with the Office of the Australian Information Commissioner.